Alert Generosity
In recent travelling, it has been wonderful to meet three people who showed keen alertness in caring for their clients. As I was in the process of topping up an Oyster travel card, the salesman in the London Underground noticed that I'd made an error on one journey and thus had paid too much. He graciously made an adjustment, gave me a new total and provided me with a printout for reference. I thought this was tremendous customer-care.
In a restaurant, I was looking through the menu to see just the right meal for a light snack that would match my budget. One of the staff kindly guided me and with wonderful creativity came up with a very pleasant meal. Such thought and care, linked with alertness to really serve the customer well, is refreshing to experience. It says so much about the character of the young sales-lady as well as the training her company provides.
A similar incident took place in a hotel at lunch time. The waitress, in conjunction with the Chef, put together a couple of side-orders to make a very nourishing mini-meal well presented. Again alert creativity in the commercial sector is a wonderful thing to see these days. Taking quality time with customers and being sensitive to their personal preferences is a great skill. The menu we jointly created could also be introduced for other customers to enjoy.
In an estate agency, a young sales lady realised that just talking for a few minutes about general matters would give the customer a great sense of genuine interest and encourage return visits to the agency that could possibly lead to a house sale. Alertness to being a real person and taking time to talk is so essential. It is deeply woven into the cultures of the East but sometimes has been obscured by other perceived priorities in the West.
In a busy train station, an advisor took real interest and pleasure in researching just the right ticket for me. Such detail and desire to serve the customer well is always a joy to encounter. The trip worked out perfectly and shows what creativity can be available if time is taken to explore. On the same journey, in my excitement to arrive at my destination, I overlooked swiping my Osyter card. A day of so later, another advisor kindly sorted things out for me.
Be a person of alertness and generosity - giving quality time to folk you meet today.
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